Due to COVID-19, we are experiencing isolated shipping delays. Unfortunately these delays have been hard to forecast, as most packages are delivered without delay, and some packages are experiencing Significant delays. Thank you for shopping with us. We are doing our best to keep our employees safe and update you as best as we can.
Other companies might have customer service, but we have Customer Support. Whenever you need help, you can get in touch with us by email - firstname.lastname@example.org
Where does my product ship from? We have warehouses in California, USA and China so where your product ships from may depend on what you ordered and which country you are located in at the time of order. You may find more information on the product page you ordered from.
Refund & Replacement Policies If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving the item. We can only offer you replacements at no additional cost if the item is faulty or damaged upon arrival. Note: ineedthatshop will not be held liable for any lost or misrouted parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail.
Cancellations We cannot do order cancellations or refunds once a product has shipped. You may request a cancellation within 12 hours of purchase.